Entrust IT to the IT Experts!
DARC Managed Services proudly maintains a 100% client satisfaction rating.
Managed Services is the practice of entrusting day-to-day system management responsibility to third party IT experts as a strategic method for improving the effectiveness and efficiency of operations. By outsourcing IT services, companies are able to increase their focus on their core business and focus on building a stronger, more efficient organization.
DARC designed a flexible Managed Services business unit providing the expertise and depth of DARC resources, with an on-shore remote delivery model focusing on superior communication and responsiveness. Our team provides sleep-at-night security through 24x7 monitoring, proactive system administration and staff mentoring. We help our clients leverage their Oracle investment and achieve a competitive advantage.
Experts as an Extension to your in-house team
Beyond monitoring and tuning, DARC Managed Services aims to be a comprehensive business partner to our clients, supporting the entire lifecycle of a system from implementation to upgrades and beyond. We firmly believe that in any organization, the technology must support the aims of the business, and not the other way around.
Database Administration Services - A dedicated Senior Application DBA is assigned to your account and ensures the proactive support you receive is based on firsthand knowledge of your specific systems, coupled with solid best practices. As your primary consistent point of contact, your assigned DBA is viewed as an extension of your in-house team and is available at any time to respond to your problems or issues on a 24x7 basis. Your systems are monitored using alert-based monitoring to quickly identify any issues that may need attention and begin proactive remediation. However, we also move beyond problem identification and resolution and work closely with your team on a monthly or quarterly basis to indentify initiatives and improve your systems through backup and recovery, performance tuning, patch application, new functionality, platform migration, cloning or upgrades.
Functional Services - Instant access to expertise is at the heart of this service as difficult problems come in many different shapes and sizes, potentially requiring hard-to-find expertise. DARC’s unique capabilities benefit your business by supplementing your team with “on-demand experts” that possess the knowledge and expertise to guide users through even the toughest application issues.
Low cost Hosting
Hosting Services – Coupled with DARC Managed Services, DARC provides secure and reliable hosting in a variety of state of the art SAS70 compliant data centers across the United States – with options to fit every budget. Hosting Oracle solutions in a professionally managed data center provides instant access, fast and efficient installation, N+1 Cooling and power, redundant networks and disaster recovery options.
